Returns may be accepted within 30 days of receipt of shipment for a Refund. The following conditions apply:
• Proof of purchase or ORIGINAL sales receipt/packing slip is required.
• Unopened, untampered and sealed Go-Lacta® bottle/s in good condition.
• Shipping & handling cost for the order is NOT refundable.
• You may ship returns to:
22115 NW Imbrie Dr. #268
Hillsboro, OR 97124
Customers are solely responsible for additional customs clearance fees. Go-Lacta® is not responsible or liable for these charges and cannot predict what the charges may be.
Refunds will NOT be granted if items are apprehended by your local customs office.
If you are unsure of the import policies that pertain to your country, please check and review them before placing an order with us. Various types of import licenses may be required by your country. Go-Lacta® will not, with any intent, ship products to any countries that may require any type of license.
All prices are shown in U.S. dollars. Your credit card company will calculate the exchange rate and present it in your monthly statement.
Shipping to Canada:
Due to an increase of requests from Canada, we are offering a shipping rate of $40 for a Priority Mail Box. Please take note though that this is NOT eligible for a Refund and allows a maximum order of 30 bottles. A tracking number is provided.
Shipping other countries:
Kindly contact us directly - email@example.com
Returned or Refused Packages:
*** Please make sure your name and shipping address is correct.
If a package(s) is returned to us due to an address error made by the customer, the customer refuses the package, no one was present to accept the delivery, or the package was refused by customs, the customer will be fully responsible for any return shipping costs and other charges billed to Go-Lacta. Please note that a 15% restocking fee may also be applied for returned/refused packages. The remaining amount, after all fees have been accounted for, will be refunded. As stated before, refunds will NOT be granted for items that have been apprehended by customs.
COUPONS CODES / PROMOTION & SALES TAX:
Coupons and Promotional Codes (percent or dollar amount) entered at checkout will provide a discount to the merchandise subtotal.
CUSTOMER SERVICE / QUESTIONS:
Please email us at firstname.lastname@example.org if you have any questions about your order, tracking numbers, refunds or exchanges.